Order Processing Information (*)

• Most orders are processed within 1 to 3 business days. If you need something urgently, you must take the processing time into consideration when selecting your shipping method.
• Orders received on holidays or on weekends will not be processed until the next business day
• Orders shipping to addresses other than the confirmed credit card billing address may take an additional 2 to 5 days to complete a security review. Customers should ship to the credit card billing address if urgent shipping is required.
• Not all shipping options are available from all warehouses. The shopping cart will display valid shipping choices per warehouse.

Orders May Ship From Multiple Warehouses
Not all products ship from the same warehouse. Shipping rates are assessed per warehouse, and orders being shipped from multiple warehouses will be assessed multiple shipping charges.

Shipping Methods to Canada and Europe
When shipping to Canada and the UK, customers may choose from discounted postal rates, or use UPS or FedEx. Super-saver shipping is not available to Canadian or European customers. Shipping times are shown as follow:

Note: Special Notice for International customers. If you pick a method of shipping that has no delivery confirmation (e.g., as the US Postal Service) - then our obligation for delivery stops when the carrier of your choice picks up the product. If you are ordering expensive items, we strongly suggest you use a method of delivery such as UPS or FedEx that requires a signature. All losses in transit for items shipped by the U.S. Postal Service are the responsibility of the customer. You have a choice when you check out - so choose according to your comfort level with the risk.

Please be aware that UPS and FedEx declare package values to your local customs organization. You are responsible for all customs, duties and taxes levied by your government.

Cancellations
Orders can only be canceled during the Security Review process. Once an order has passed through security review, it is then transmitted to the distribution center for fulfillment. It is too late to cancel an order. Transmissions to our distribution centers are made every 60 minutes - approximately on the hour. None of our warehousing partners are set up to be able to interrupt the process under any circumstance. The order will continue to process normally.

Our system is designed to fill orders and get them on their way as quickly as possible. Normal return policies and restocking fees will apply for orders if canceled after it has gone through Security Review.

Returns Information
We aim to provide an easy to follow returns procedure. Please read this information and follow the instructions for a hassle free return. There are some restrictions on returns and it is important that you fully read this information.

Received the Wrong Item?
Don't hassle. We want to make it right with you. If the product shipped is not the product ordered, we will get you a replacement shipped at no charge.

Simply call our customer service at 1-888-466-3295, 10am and 6pm EST, Monday thru Friday (except weekends and holidays). You will need to let the customer care representative know your original order number, the item you received and the item you were supposed to receive.

We will automatically ship you a replacement product and a return shipping label for the incorrectly received item(s) at our cost.

Eligibility for Return
The following are the policies for handling returns.

• Generally, all items can be returned within 30 days of receipt. All Jewelry must be returned within 10 Days of receipt. Seasonal products such as Christmas Trees, Ornaments, etc., may not be returned after the date of the appropriate seasonal holiday. For example, Christmas trees can not be returned after December 25th.
• Software, Movies, DVDs, CDs and Electronics may only be returned if the item is unopened, all seals and packaging intact. If the item has been opened in any way, the product can not be returned.
• Food, beauty, spa and perishable products are non-refundable due to health and hygienic reasons. If you changed your mind, consider donating it and ask your accountant if you may qualify for a tax write-off.
• All sales of downloadable items, including movies and music products are final and non-returnable.
• If a problem develops after 30 days of receipt, the manufacturers standard warranty applies.
• Customer is responsible for paying the return postage costs. We are not responsible for returned items that are lost in transit. For this reason, we strongly recommend that you insure your return. Refunds are only issued once the item has been received at our returns processing centers.
  
  There will be no restocking fee on returns received within 30 days of your original order date.
• Payment of refunds is made by the same method as the original order.
• Your Return may take approximately 5 days to process on receipt.
• After your refund is issued, it may take 2 - 3 business days to reflect on your credit card account, and in some cases, the card issuing institution may take up to two billing cycles. Once we have confirmed the refund you will need to contact your financial institution with further questions on when your account will be credited.
• We do not accept returns for a products which was not purchased from our store.
• Problems with item(s) purchased after 30 days lies with the product manufacturer. We will work with you to make sure the manufacturer is aware of your issue and is providing you with customer service.