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Our Store Policies...

Shipping Methods in the United States of America
We offer the following shipping options for delivery within the USA, including select U.S. Territories and APO Addresses. We are unable to ship to P.O. boxes.

We utilize services from the US Postal Service, UPS and FedEx to offer the following shipping options:

Order Processing Information (*)

• Most orders are processed within one to three business days. If you need something urgently, you must take the processing time into consideration when selecting your shipping method.
• Orders received on holidays or on weekends will not be processed until the next business day
• Orders shipping to addresses other than the confirmed credit card billing address may take an additional 2 to 5 days to complete a security review. Customers should ship to the credit card billing address if urgent shipping is required.
• Not all shipping options are available from all warehouses. The shopping cart will display valid shipping choices per warehouse.

About Super-saver Shipping
As well as our great prices on products, you can save big with super-saver shipping.

Super-saver shipping takes on average around 7 to 15 business days (excluding holidays) and is sent with tracking. Currently, only the New Kensington PA and Atlanta GA warehouses support super-saver shipping. Not all products qualify for super-saver shipping. Super-saver eligible items include Books, Audio Books, CDs, DVDs, Boxed Greeting Cards and Bibles..

Additionally, some distributors such as Spring Arbor mark items as DO NOT MEDIA MAIL. If the items have been marked as not eligible for Media Mail, then we can not offer free super-saver shipping. Even if 50 items in the cart from the same warehouse are Media Mail, and only one item is not, due to that one item - we can not legally use Media Mail and thus can not offer free shipping.

Products shipping from all other centers are not eligible for super-saver shipping. Where possible the system will attempt to automatically allocate your order to secure super-saver shipping rates. Most super-saver shipments are delivered by the US Postal Service using Media Mail service with Tracking.

Check your shopping cart for specifics. Large items such as exercise equipment, and some special store feature items, may have dedicated shipping and handling over and above the super-saver shipping rates.

See the following table for a general breakdown of super-saver shipping rates for qualifying orders from a specific warehouse:

Orders May Ship From Multiple Warehouses
Not all products ship from the same warehouse. Shipping rates are assessed per warehouse, and orders being shipped from multiple warehouses will be assessed multiple shipping charges.

Shipping Methods to Canada and Europe
When shipping to Canada and the UK, customers may choose from discounted postal rates, or use UPS or FedEx. Super-saver shipping is not available to Canadian or European customers. Shipping times are shown as follows:

Note: Special Notice for International customers. If you pick a method of shipping that has no delivery confirmation (i.e., as the US Postal Service) - then our obligation for delivery stops when the carrier of your choice picks up the product. If you are ordering expensive items, we strongly suggest you use a method of delivery such as UPS or FedEx that require a signature. All losses in transit for items shipped by the US Postal Service are the responsibility of the customer. You have a choice when you check out - so choose according to your comfort level with the risk.

Cancellations
Orders can only be canceled during the Security Review process. Once an order has passed through security review, it is then transmitted to the distribution center for fulfillment. It is too late to cancel an order. Transmissions to our distribution centers are made every 60 minutes - approximately on the hour. None of our warehousing partners are set up to be able to interrupt the process under any circumstance. The order will continue to process normally.

Our system is designed to fill orders and get them on their way as quickly as possible. Normal return policies and restocking fees will apply for orders if canceled after it has gone through Security Review.

Returns Information
We aim to provide an easy to follow returns procedure. Please read this information and follow the instructions for a hassle free return. There are some restrictions on returns and it is important that you fully read this information.

Received the Wrong Item?
Don't hassle. We want to make it right with you. If the product shipped is not the product ordered, we will get you a replacement shipped.

Simply call our customer service center at 1-888-433-3788 ext.2 between the hours of 10am and 6pm EST, Monday thru Friday (except weekends and holidays) with the the item number, the name of the store and your order number. A customer care representative will help you.

We will automatically ship you a replacement product and a return shipping label for the incorrectly received items at our cost.

General Returns Information
The following are the policies for handling returns.

• All Jewelry must be returned within 10 Days of receipt. All other items must be returned within 30 days of receipt. Seasonal products such as Christmas Trees, Ornaments, etc., may not be returned after the date of the appropriate seasonal holiday. For example, Christmas trees can not be returned after December 25th.
• Software, Movies, DVDs, CDs and Electronics may only be returned if the item is unopened, all seals and packaging intact. If the item has been opened in any way, the product can not be returned.
• Food, beauty, spa and perishable products are non-refundable due to health and hygienic reasons. If you changed your mind, consider donating it and ask your accountant if you may qualify for a tax write-off.
• All sales of down-loadable movies and music products are final and non-returnable.
• If a problem develops after 30 days of receipt, the manufacturers standard warranty applies.
• Customer is responsible for paying the return postage costs. We are not responsible for returned items that are lost in transit. For this reason, we strongly recommend that you insure your return. Refunds are only issued once the item has been received at our returns processing centers.
• Returns are subject to a restocking fee unless the customer has received an incorrect item. In certain situations, higher restocking fees may apply.
• Payment of refunds is made by the same method as the original order.
• Your Return may take approximately 30 days to process on receipt.
• After your refund is issued, it may take 2 - 3 business days to show on your credit card account, and in some cases, the card issuing institution may take up to two billing cycles. Once we have confirmed the refund you will need to contact your financial institution with further questions on when your account will be credited.
• Under no circumstances will we accept a return for a product which was not purchased from our organization.

Return Procedure
Please follow this return procedure to ensure that you receive prompt service. Failure to comply will result in delays in processing your return claim.

• Our returns processing is quick and simple. Only items purchased from our online store may be returned. Our current schedule of Restocking Fees are as follows:
  • Standard Restocking Fee - 20%
    You must request an RMA Number by contacting our returns authorization consumer line. We must receive the return back in our offices or designated warehouse within 30 days of the time you received the item. The RMA Number must be printed on the package, or on the return slip inside the package. Failure to do so will cause an Unauthorized Return Restocking Fee to be assessed.
  • Unauthorized Return Restocking Fee - 30%
    This fee is assessed when a return is received at our offices and the customer has NOT requested a valid RMA number from our returns authorization department or has failed to include that number in the returned package. We must receive the return within 30 days of the customer receiving the item.
  • Late Return Restocking Fee - 50%
    All returns received at our offices more than 30 days after the customer originally received the item.
• Contact our returns authorization customer line at 1-888-433-3788 x 2 and request an RMA Number. You will need your item number, order number and the name of the store where you placed your order. This line is open 10am thru 6pm EST Monday thru Friday only. Do not leave a voicemail message - if no one is available to handle your query, please call back during office hours.
• State the reason for the return (Received incorrect item, changed mind etc).
• Locate your packing slip and complete the return information request. Write the RMA number clearly on the returned packing slip.
• Send your items back insured and with tracking.
• Return the products to the CORRECT address. Items sent to the wrong address will be reshipped to the correct address at the customer's expense. Items should be returned as follows:
  
  
  Items originating from the Anchor Distributors, New Kensington PA Warehouse should be addressed to:
  DiscountedChristianBooks.com (Store ID 7297)
  c/o Anchor Returns Processing
  1030 Hunt Valley Circle
  New Kensington, PA 15068
  USA
  
  Items originating from all other warehouses should be addressed to:
  DiscountedChristianBooks.com (Store ID 7297)
  c/o Deeper Calling Media, Inc.
  Attention: Returns Processing
  15 East Main Street, 3rd Floor
  Buford, GA 30518
  USA
  
  Note: Please allow up to 30 days from the time we receive your return for your account to be credited.

Advertisments to receive offers
Listings on this website are not an offer to sell goods, rather, they are advertisments to receive offers. Any offer/order for more than 3 units per address, customer or company may be rejected, and all orders are subject to review and acceptance by deeperShopping.com. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.

Copyright/Trademark Information
deeperShopping is a trademark of deepercalling media, Inc. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 2002-2006 deepercalling media, Inc. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. deeperShopping.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. deeperShopping.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. deeperShopping.com is a reseller to end user customers and does not accept orders from bookstores, dealers, exporters, wholesalers, or other customers who intend to resell the products offered by deeperShopping.com.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, deeperShopping.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. deeperShopping.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, deeperShopping.com shall immediately issue a credit to your credit card account in the amount of the charge.

Return policy and limited guarantee against defects
Every product you buy from deeperShopping.com is backed first by the product manufacture's warranty. deeperShopping.com's 30 day limited warranty against defects, may also apply. deeperShopping.com's 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacture or deeperShopping.com.



• Special Perishable & Food Returns Information
  Due to logistic and health reasons, we do not accept returns on perishible food products, vitamins, supplements or beverages. These products will be guaranteed as fit for use for 60 days from purchase by deeperCalling Media. This deeperCalling Media guarantee may be different to the guarantee of freshness given by the manufacturer. Should the manufacturer have a differing policy, then it is the responsibility of the customer to contact the manufacturer directly. Should your perishable food product expire within 60 days of the date of purchase, deeperCalling Media will exchange it for a replacement item of the same type. If no replacement item is available, a refund or store credit will be offered. This guarantee of freshness applies from the order lodgement date, not from the delivery date of the produce. Customers are recommended to choose an express method of shipping to maximize the shelf life of ordered products.
  
  
• Special Software, Movie and Music Returns Information
  Due to licensing and copyright laws, we do not accept returns on software, dvds, videos or music once a package has been opened. Defective software, dvds, videos or music will be exchanged for the same title only according to deeperShopping.com's limited 30 day warranty described above.
  
  
• Special Apparel & Footware Returns Information
  Due to health and hygenic reasons, shoes, apparel and other items that come into contact with your direct body will only be accepted for return if they are unused. Clothing may be exchanged for an alternate size should you have ordered the wrong size, and if the product is unworn, unwashed, and retains all original labels, boxes and packaging.

Items confirmed as defective by the product manufacturer or deeperShopping.com will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacturers warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. deeperShopping.com will assist customers whenever reasonably possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product please follow the instructions included in your package. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the order or invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without the return form included in your shipment, or when the product manufacturers or distributors return policies supersede ours. Please note, SHIPPING AND HANDLING FEES are not refundable & restocking fees may apply.

Restocking Fees
Information regarding our restocking fees are available on our Shipping & Returns page.

Regarding Bundles
Bundled items are included while supplies last. Items of similar or greater value may be substituted.

Rebate Coupons
Rebate coupon redemptions are limited to ONE PER ADDRESS only, unless otherwise noted.

Warranty Limitations
There are no other express warranties or conditions respecting the items purchased. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.

Limitation of Liability
In no event shall deeperShopping.com or any of its parent corporations, partners, subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.