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Customer Support Center...
Our Store Policies...
Shipping Methods in the United States of America
We offer the following shipping options for delivery within the USA, including select US Territories and APO Addresses. We are unable to ship to P.O. boxes at this time.
We utilize services from the U.S. Postal Service, UPS and FedEx to offer the following shipping options:
| Shipping Method |
When Items Will Arrive |
| Super-Saver Ground |
7-15 Business days, excluding holidays * |
| Ground Shipping |
5-7 Business days, excluding holidays * |
| 3 Day Air |
3 Business days, excluding holidays * |
| 2 Day Air |
2 Business days, excluding holidays * |
| Next Day Air |
1 Business day, excluding holidays * |
Order Processing Information (*)
- Most orders are processed within 1 to 3 business days. If you need something urgently, you must take the processing time into consideration when selecting your shipping method.
- Orders received on holidays or on weekends will not be processed until the next business day
- Orders shipping to addresses other than the confirmed credit card billing address may take an additional 2 to 5 days to complete a security review. Customers should ship to the credit card billing address if urgent shipping is required.
- Not all shipping options are available from all warehouses. The shopping cart will display valid shipping choices per warehouse.
Orders May Ship From Multiple Warehouses
Not all products ship from the same warehouse. Shipping rates are assessed per warehouse, and orders being shipped from multiple warehouses will be assessed multiple shipping charges.
Shipping Methods to Canada and Europe
When shipping to Canada and the UK, customers may choose from discounted postal rates, or use UPS or FedEx. Super-saver shipping is not available to Canadian or European customers. Shipping times are shown as follow:
| Shipping Method |
When Items Will Arrive |
| Postal Service |
7-21 Business days, excluding holidays* (Delivery times are not guaranteed.) |
| FedEx/UPS Air |
5-10 Business days, excluding holidays* (Delivery times are not guaranteed.) |
Note: Special Notice for International customers. If you pick a method of shipping that has no delivery confirmation (e.g., as the US Postal Service) - then our obligation for delivery stops when the carrier of your choice picks up the product. If you are ordering expensive items, we strongly suggest you use a method of delivery such as UPS or FedEx that requires a signature. All losses in transit for items shipped by the U.S. Postal Service are the responsibility of the customer. You have a choice when you check out - so choose according to your comfort level with the risk.
Please be aware that UPS and FedEx declare package values to your local customs organization. You are responsible for all customs, duties and taxes levied by your government.
Cancellations
Orders can only be canceled during the Security Review process. Once an order has passed through security review, it is then transmitted to the distribution center for fulfillment. It is too late to cancel an order. Transmissions to our distribution centers are made every 60 minutes - approximately on the hour. None of our warehousing partners are set up to be able to interrupt the process under any circumstance. The order will continue to process normally.
Our system is designed to fill orders and get them on their way as quickly as possible. Normal return policies and restocking fees will apply for orders if canceled after it has gone through Security Review.
Returns Information
We aim to provide an easy to follow returns procedure. Please read this information and follow the instructions for a hassle free return. There are some restrictions on returns and it is important that you fully read this information.
Received the Wrong Item?
Don't hassle. We want to make it right with you. If the product shipped is not the product ordered, we will get you a replacement shipped at no charge.
Simply call our customer service at 1-888-466-3295, 10am and 6pm EST, Monday thru Friday (except weekends and holidays). You will need to let the customer care representative know your original order number, the item you received and the item you were supposed to receive.
We will automatically ship you a replacement product and a return shipping label for the incorrectly received item(s) at our cost.
Eligibility for Return
The following are the policies for handling returns.
- Generally, all items can be returned within 30 days of receipt. All Jewelry must be returned within 10 Days of receipt. Seasonal products such as Christmas Trees, Ornaments, etc., may not be returned after the date of the appropriate seasonal holiday. For example, Christmas trees can not be returned after December 25th.
- Software, Movies, DVDs, CDs and Electronics may only be returned if the item is unopened, all seals and packaging intact. If the item has been opened in any way, the product can not be returned.
- Food, beauty, spa and perishable products are non-refundable due to health and hygienic reasons. If you changed your mind, consider donating it and ask your accountant if you may qualify for a tax write-off.
- All sales of downloadable items, including movies and music products are final and non-returnable.
- If a problem develops after 30 days of receipt, the manufacturers standard warranty applies.
- Customer is responsible for paying the return postage costs. We are not responsible for returned items that are lost in transit. For this reason, we strongly recommend that you insure your return. Refunds are only issued once the item has been received at our returns processing centers.
There will be no restocking fee on returns received within 30 days of your original order date.
- Payment of refunds is made by the same method as the original order.
- Your Return may take approximately 5 days to process on receipt.
- After your refund is issued, it may take 2 - 3 business days to reflect on your credit card account, and in some cases, the card issuing institution may take up to two billing cycles. Once we have confirmed the refund you will need to contact your financial institution with further questions on when your account will be credited.
- We do not accept returns for a products which was not purchased from our store.
- Problems with item(s) purchased after 30 days lies with the product manufacturer. We will work with you to make sure the manufacturer is aware of your issue and is providing you with customer service.
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Advertisments to receive offers
Listings on this website are not an offer to sell goods, rather,
they are advertisments to receive offers. Any offer/order for more than 3 units per address, customer or company may be rejected, and all orders are subject to review and acceptance by deeperShopping.com. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.
Copyright/Trademark Information
deeperShopping is a trademark of deepercalling media, Inc. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 2002-2006 deepercalling media, Inc. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. deeperShopping.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. deeperShopping.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. deeperShopping.com is a reseller to end user customers and does not accept orders from bookstores, dealers, exporters, wholesalers, or other customers who intend to resell the products offered by deeperShopping.com.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, deeperShopping.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. deeperShopping.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, deeperShopping.com shall immediately issue a credit to your credit card account in the amount of the charge.
Return policy and limited guarantee against defects
Every product you buy from deeperShopping.com is backed first by the product manufacture's warranty.
deeperShopping.com's 30 day limited warranty against defects, may also apply. deeperShopping.com's 30 day limited warranty is a defective exchange policy that provides for
either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacture or deeperShopping.com.
- Special Perishable & Food Returns Information
Due to logistic and health reasons, we do not accept returns on perishible food products, vitamins, supplements or beverages.
These products will be guaranteed as fit for use for 60 days from purchase by deeperCalling Media.
This deeperCalling Media guarantee may be different to the guarantee of freshness given by the manufacturer. Should the manufacturer have a differing policy, then it is the
responsibility of the customer to contact the manufacturer directly.
Should your perishable food product expire within 60 days of the date of purchase, deeperCalling Media will exchange it for a replacement item of the same type.
If no replacement item is available, a refund or store credit will be offered. This guarantee of freshness applies from the order lodgement date, not from the delivery date of the produce.
Customers are recommended to choose an express method of shipping to maximize the shelf life of ordered products.
- Special Software, Movie and Music Returns Information
Due to licensing and copyright laws, we do not accept returns on software, dvds, videos or music once a package has been opened. Defective software, dvds, videos or music will
be exchanged for the same title only according to deeperShopping.com's limited 30 day warranty described above.
- Special Apparel & Footware Returns Information
Due to health and hygenic reasons, shoes, apparel and other items that come into contact with your direct body will only be accepted for return if they are unused.
Clothing may be exchanged for an alternate size should you have ordered the wrong size, and if the product is unworn, unwashed, and retains all original labels, boxes and packaging.
Items confirmed as defective by the product manufacturer or deeperShopping.com will either be exchanged or repaired at our sole discretion within the first
30 days of ownership only. After 30 days the product manufacturers warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. deeperShopping.com
will assist customers whenever reasonably possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product please follow the instructions included
in your package. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be
received within 30 days of the order or invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without
the return form included in your shipment, or when the product manufacturers or distributors return policies supersede ours.
Please note, SHIPPING AND HANDLING FEES are not refundable & restocking fees may apply.
Restocking Fees
Information regarding our restocking fees are available on our Shipping & Returns page.
Regarding Bundles
Bundled items are included while supplies last. Items of similar or greater value may be substituted.
Rebate Coupons
Rebate coupon redemptions are limited to ONE PER ADDRESS only, unless otherwise noted.
Warranty Limitations
There are no other express warranties or conditions respecting the items purchased. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.
Limitation of Liability
In no event shall deeperShopping.com or any of its parent corporations, partners, subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
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